Kyivstar offers its customers a new convenient service - Replacement SIM-card, which can be activated after the loss of or damage to the main SIM-card.
Service spare SIM-card allows customers to Kyivstar obtain additional SIM-card, which can be connected with the loss of or damage to the main. Activate a spare SIM-card at any time, remotely, as well as roaming. In this case lost or damaged primary SIM-card is deactivated and activated the additional card is the basic. The client can once again order the "new" replacement SIM-card.
To activate "Replacement SIM-card" should contact the nearest Customer Service Centre and submit an application. Contract customers need to carry an identity document; customers Kyivstar prepaid "or DJUICE - only basic SIM-card. According to one subscriber number can be connected to only one spare SIM-card. Coordinators of corporate clients can connect an unlimited number of spare SIM-cards. Connect a spare SIM-card can be within 3 years from the date of connection of the service and use it indefinitely.
Cost of service connection "Replacement SIM-card" is 20,00 UAH. VAT. The activation fee will not be charged. All prices are in UAH including VAT. In addition, the collection is held in the Pension Fund in the amount of 7,5% of the total cost, excluding VAT.
Activate spare SIM-card can be read as follows:
• dialing a short number 466 (free of charge for rooms within Kyivstar network) or (044) 466-0-466;
• using self-service "My Kyivstar" / "My DJUICE»;
• Contact your nearest Customer Service Centre.
Service spare SIM-card "can be disabled in the following cases:
• Order new spare SIM-card;
• made replacement of the basic SIM-card with the refusal to spare;
• customer number has been disconnected;
• there was a re-contract customer
• customer switched from a contract-for-service to prepaid or vice versa;
• expired activation (3 years from the date of service connection).
"We in Kyivstar is extremely important comfort of our clients. Therefore, we strive not only to provide quality communication and services, but also to anticipate potential problems - such as loss of or damage to the SIM-card - and offer a convenient solution to fix the problem. That is the idea of clients we have developed a new service "Replacement SIM-card" - said Marcin Nina, head of customer relations.
Source: ®
